Effective Date: April 5, 2026

Family Hybrid Auto Repair LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, request service, schedule an appointment, or otherwise interact with our business.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

We may collect personal information you voluntarily provide to us, including:

• Name 
• Phone number 
• Email address 
• Vehicle year, make, model, mileage, and VIN 
• Service address or location 
• Appointment and scheduling details 
• Messages, photos, videos, and diagnostic information you send us 
• Billing, invoice, and payment-related information 

We may also collect limited technical information automatically when you use our website, such as:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Date and time of access 
• Referral source 
• Cookie and usage data 

We may use your information to:

• Respond to calls, texts, emails, and website inquiries 
• Schedule appointments and provide mobile repair and diagnostic services 
• Create estimates, invoices, receipts, and service records 
• Communicate about repairs, approvals, recommendations, and updates 
• Process payments through third-party platforms 
• Improve our website, customer experience, and business operations 
• Maintain records for legal, tax, and business purposes 
• Protect against fraud, misuse, or unauthorized activity 

We do not sell your personal information for money.

We may share your information only when necessary, including:

• With service providers that help us operate our business, such as website hosting, scheduling, invoicing, payment processing, email, and communication tools 
• When you ask us to send information to another person or party 
• When required by law, court order, subpoena, or legal process 
• When necessary to protect our rights, customers, property, or safety 
• In connection with a business transfer, sale, or reorganization if applicable 

Payments may be processed through third-party providers such as Square or other payment platforms. We do not store your full payment card information on our website. Payment information is handled according to the privacy and security practices of the payment processor you use.

If you provide your phone number or email address, we may contact you regarding:

• Appointment confirmations 
• Scheduling updates 
• Estimates and approvals 
• Repair updates 
• Invoices and receipts 
• Follow-up service communication 

You may request that we stop non-essential communications at any time by contacting us directly.

Our website may use cookies or similar technologies to help improve performance, understand how visitors use the site, and improve the overall user experience.

You can usually control cookies through your browser settings.

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, or accounting obligations.

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites or services, including booking tools, payment pages, social media pages, or review platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children through our website.

You may contact us to:

• Request access to the information you provided to us 
• Request correction of inaccurate information 
• Request deletion of information where applicable 
• Ask questions about how your information is used 

To make a privacy-related request, please contact us using the information below.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Family Hybrid Auto Repair LLC
Gresham, Oregon
Email: familyhybridsautorepair@gmail.com Phone: 971-940-5865